Privacy Policy
At VM AI, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Payment information (processed securely via Stripe)
- Company details (if applicable)
b. Usage Data
- Time and duration of calls
- Call metadata (date/time, caller ID, etc.)
- Audio recordings (used for note-taking and training purposes)
c. Device Information
- IP address
- Browser type
- Operating system
- Device identifiers
d. Cookies and Tracking
We use cookies and similar tracking technologies to improve our website experience and measure engagement.
2. How We Use Your Information
We use your information to:
- Provide and improve our AI call-handling services
- Personalize and enhance your experience
- Process payments and manage subscriptions
- Send service-related notifications
- Train AI models (only with anonymized data unless consented otherwise)
- Ensure security and fraud prevention
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers like Twilio (for call routing), Stripe (for payments), and analytics platforms
- Business partners with your consent
- Law enforcement if legally required
- In case of a business transfer such as a merger or acquisition
4. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.
5. Your Rights
Depending on your location, you may have rights including:
- Accessing your personal data
- Requesting correction or deletion
- Withdrawing consent
- Objecting to data processing
To exercise any of these rights, contact us at: support@virtuemantraai.com
6. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.
7. Children's Privacy
VM AI does not knowingly collect data from children under the age of 13. If we learn that we have collected such data, we will take steps to delete it.
8. Third-Party Links
Our site may include links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.
10. Contact Us
For questions or concerns about this Privacy Policy, contact: 📧support@virtuemantraai.com